Social Media

This is Not the Old LinkedIn

by Bradley Jobling on November 18, 2011

I started using LinkedIn what seems like a decade ago. Even though I am a web person, I really couldn’t see the value beyond being an online Rolodex. Fast forward to 2011 and you’ll notice that LinkedIn today is not the same LinkedIn of 2000.

In December CBSAC/NY had the “LinkedIn: How to Make it to the Top” event with Ruben Quinones from Path Interactive. Through Ruben’s pointers, I was clued into knowing how use LinkedIn more effectively. It is now my favorite social network platform on par with Twitter. Some of the pointers that I was able to pick up from this session were:

1. Your LinkedIn profile is governed by the laws of SEO.

Even more so than on Web sites or blog articles you should pay attention to keywords. These are most important in the Experience Section job titles. If you are a Manager of Communications but actually do social media community management, use Social Media Community manager as your job as you will come up in more relevant “social media” searches

For the same keyword SEO reason, fill up your Skills Section with your applicable skills. LinkedIn has a set of predefined descriptions that pop up when you are entering your list of skills. I tried to stick to these terms that LinkedIn suggested. I guessed that LinkedIn probably knew more on the most popular search times than what I did. Skill descriptions such as “working a room” aren’t in this list of most popular terms. So it’s better to probably better to just skip those.

2. Affinity, affinity, affinity is the location of LinkedIn.

The dirty little secret that LinkedIn doesn’t want you to know is that the more connections you have, the more often your profile will come up in search. LinkedIn says that your connections should be people you know and trust. I know most of the people that I am connected to, with some thought. Either that or they are CBS alumni. But, I connect with almost anyone that asks unless it looks like a spam or false account. Group membership also plays into affinity and the number of times you come up in a search. If you are looking for a new position, join a recruiting group. You’ll come be in more recruiters’ searches.

As a corollary to connections, the process of sending a message to your connection, who forwards it to theirs, is in my opinion flawed. I’ve never seen this work effectively. If the person you are trying to contact is a CBS alumnus, you can look up their email address in the Columbia BANC and contact them directly outside of LinkedIn. If they are not alumni, do some other type of investigative work to track down their contact details.

3. An update each day is the only way.

You won’t be seen or found as often in LinkedIn unless you participate in the communities or provide a status update. The more you do this, the more you’ll be found. In LinkedIn searches, like Google, the profiles higher up on the list of results are those that were updated more recently higher. I’ve seen this in action through my own experiences as verified in the analytics LinkedIn provides to every account for free. The weeks where I participate more, the number of times I am found in search will sometimes double.

A great way to participate or provide updates is to put one of those ShareThis buttons on your browser. After reading an article you can easily post the URL to LinkedIn with your thoughts. This can be done as a status update or a group post. The LinkedIn status updates can be automatically tweeted.

As a summary your profile findability depends upon your keywords, your connections, and your status activity. I found Ruben’s information to be quite useful and I am looking forward to learning more.

LinkedIn

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Sezmi and Social TV

by Bradley Jobling on July 17, 2011

A few months back Sezmi sent me a free system. Not sure how they got my name, I was just excited that I had actually won something.

Sezmi acts as a DVR for digital television signals. There is a $5 per month charge for the program guide which comes over the Internet. Using the Sezmi guide and DVR you can record a single program or an entire series. You can download movies through the Internet connection and if you live in LA where Sezmi is based you can add 20 cable channels for an additional $25 per month. Talk about cutting the cord!

Sezmi

Sezmi

Not quite available yet, but imagine a social platform on top of Sezmi which you can use to communicate with your friends. Connect by chatting or tweeting. Leave time agnostic notes when viewing on-demand content. Make the once lone television viewing experience a group event.

Add in Skype-like functionality to include at-home game show contestants, video commentary, or extended audience Q&A.

Media has been interactive for years. I remember my mother winning $350 on a radio call-in program in the 70s. I’ve met people through Twitter during a BBC radio broadcast. I’ve never been one to really communicate on the early online bulletin boards, but for some reason all this social media communication has become interesting not just to me, but to everyone.

So Sezmi is a great start to combining terrestrial signals, cable feeds and downloads. Create a Facebook, Google+ or LinkedIn layer on top of television, Web video or live streaming and the social TV is on. If you check out Ustream, some of this already exists.

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Not that this movie is the best example of writers, but I am sitting here watching the documentary New York in the Fifties, hearing how writers moved to New York City in the 1950′s and the beatniks movement. This is confirming my thought on the ideas that we are entering “The Age of the Writer”. This may not be a beatnik movement but a period where more and more writers, filmmakers, and other creative types are going to be needed to produce the content that companies need to market. Our updates are more frequent in the digital world and we need more people to create them.

Sky View of Downtown Manhattan circa 1950

Sky View of Downtown Manhattan circa 1950

The beatniks and the hippies changed society. The writers and bloggers of today are changing the way businesses operate and to a certain level, breaking down the boundaries of big money business. Smaller companies use social and digital marketing with a more impact. Doesn’t The Huffington Post now get more views than The New York Times? TMZ is one of the most popular blogs on the Web.

Everyone has a voice, even me with this blog. This doesn’t mean that everyone is heard. It’s not easy to cut through the clutter, but if you can post it, then it has the chance of being viewed unlike never before. The need for new content will not cease making this not only the age of the writer, but the age of the filmmaker, and the age of the creator.

If you have a chance check out the movie the Netflix version of New York in the Fifties streaming.

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Social Optimization and Web Strategy

by Bradley Jobling on May 30, 2011

I was recently asked to put come up with an overall Web strategy, the result of which is this presentation which is embedded here. In thinking about this I had to take into account all of the things that affect the productivity and efficiency of a site. From stickiness, to SEO and now social, each has an effect on how a site should work and operate. Hence my philosophy for a social media optimized site as follows.

To be found a site must be updated constantly. At the very basic level sites should provide useful information and tools for people. It should also provide a place for user comments. The content updates are time consuming and becoming more costly. A blog or a blog-like structure is the easiest way to do this. Multiple people with varying technical skills, can update a blog. Now take that further and allow your blog-like updates to be routed to different parts of your site based topic-based tags.

There will be parts of your site that do not need to be updated, such as directions or contact information, but for the others, multiple people could post and update information at will. Furthermore these updates are what can be routed to your social media, newsletter, and RSS sites as required by the new distribution model and fulfill the requirement for Google to rank your site ad active.

Anything you update to your Web site whether it’s an actual article or the posting of a new video or podcast can be placed on the site and then announced to your visitors and subscribers through a simple paragraph long blog article. Don’t make people look for your updates, put it right in front of them the way they want to see it whether it be Twitter, Facebook, LinkedIn, email or RSS.

Lastly, social media is forcing everyone to be available for Q&A online. You need updates to your site, why not just let people ask you want they want to know and then respond?

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Online Marketing and the Middleton’s

by Bradley Jobling on May 5, 2011

The Royal Wedding was a worldwide media event. in which some of the other Middleton’s became famous, and in some cases infamous. So as many in the world first saw Pippa and James we also heard about the family online businesses Party Pieces and Cake Kit Company which helped pay for Catherine’s way to Cambridge and future queendom. Shortly before getting married, Catherine wanted to be in a television ad for these businesses but this was nixed by Buckingham Palace. Still, traditional media coverage of the wedding and family, has helped the family ventures. The Middletons have even stated that publicly.

Prince William and Kate Middleton Wedding Kiss

Prince William and Kate Middleton Wedding Kiss

So can a business survive with online marketing alone or is it better to combine traditional media marketing with the online? Can social media do everything or do they both have their places and roles?

When a web site is mentioned by a celebrity like Oprah, Martha Stewart, or Dr. Oz, traffic increases more than what would occur with all but the most viral of videos. Google Chrome is creating television ads. So doe most online business require this too?

Photo Credit: http://bit.ly/jvsyxD

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Social Media and Wellness: A Healthy Perspective

by Bradley Jobling on May 5, 2011

Health 2.0 NYC - The New York Healthcare Innovation Group

Health 2.0 NYC - The New York Healthcare Innovation Group

As most of the Western world is becomes obese, a population of people sitting in front of the computer, I wondered how the increasing use of social media could possibly be healthy. Yet that is exactly what I learned at the Health 2.0 New York City Meetup, Killer Apps for Healthy Living (KA4HL) on May 5th. How could that be so?

For a few years now Nike has had it’s shoe that communicates with your iPhone through Bluetooth to transmit data and vital statistics to an app. How about an app that records how often you’ve stopped to drink water and reminds you when you haven’t walked far enough that day? That’s exactly what Rick Lee of Healthrageous discussed. Even still, how about having a chip implanted in your body that sends vitals to your electronic medical record on a regular basis. Your physician would have the most accurate information on your health than ever before. Remove you personally identifiable information from this data and then consolidate that across multiple populations to analyze precursors or treatment outcomes. So is the uptick in social media usage all that bad?

Beyond clinical data social media can help motivate positive behaviors like exercise or a healthy diet. This is the concept behind two other sites discussed at the Meetup, Earndit and DailyFeats. Both sites work on awarding badges for accomplishments. Daily Feats adds in a point system where site members receive gift cards for doing positive things like spending more time with family, using financial sense, or accomplishing something like finishing that blog article.

So from using the web to automatically collect health data to using encouragement and rewards for accomplishments, more social media use may not be that unhealthy after all.

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Syrian Protests and James Bond like Gadgets

by Bradley Jobling on May 2, 2011

The ability for the Syrian government to control the flow of information out of the country has been limited due to a James Bond like video camera fashioned to look like a pen with SD cards, making it easier to post news user created videos on the Web. Spy cameras are not new. I remember seeing these advertised as a kid. Yet the ability for anyone to publish images from these on the Internet has made a big impact.

Spy Pen Camera

Spy Pen Camera

Before a device like this existed, pictures would have to be taken out of the country on film. Obviously these would be noticeable to security. The lay person not involved in espionage would have to find someone who would be in a position to publish these. If you were trying to do this in the country of origin, that might be a very difficult task. If only a few of these pictures made it to publication this might not prove anything and could easily rebuked by the government. Yet when you have multiple examples of a government crackdown or egregious behavior by authorities this becomes more difficult counter.

That being said governments can try to do their own bit of counter-espionage by submit their version of the story online. This is easy to see through as a government spin office will never have the same resources as even a small band of connected radical elites. So the people’s message is coming through.

Sounds great and in the recent Middle East uprisings it has been. Yet what happens if the people’s will is misguided and causes more harm than good. Are some things truly better off not known. What about the Wikileak-ed diplomatic cables? What if the people’s initiatives counter the long-term good of the people at large?

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The Physician Blogger: Not that Strange

by Bradley Jobling on April 26, 2011

If you ask a doctor if they should participate in social media, it seems as if the same excuse comes up time and time again. That such involvement would create a breach of physician and patient privacy. This is said even though most doctors have been marketing in one form or another for many years.

Communicating with a doctor outside of the office is not new or unknown. So the notion that social media involvement would open up a Pandora’s box of inappropriate entanglement just doesn’t make sense. Social media is just the newest adaptation of marketing and external communication. The only caveat to this is that the physician should handle themselves online as the ultimate professional.

The Physician Blogger

The Physician Blogger

I admit it is much easier to cross the line online. There aren’t any marketers, PR consultants, or other gatekeepers to protect any of us from making a very public mistake. Yet, any sort of prestige or professional advancement involves projecting your voice and putting your reputation on the line. If this is not done no one will know that you exist.

Scientists have always known they need to flog their expertise to obtain recognition. These is why peer-review medical journals such as JAMA and BMJ exist. Within this publication process the researcher answers questions and responds to criticism. It’s foolish for that professional not do this within a social media environment such as blog thereby taking advantage of the new media technologies and the advantages they can bring. Those who take this leap and and innovate will be the ones that thrive.

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Amazon Earnings, Technology and Social Media Investment

by Bradley Jobling on April 26, 2011

Amazon recently announced that earnings would be slightly lower due to increases in investment spending even with revenues growing last year by 30% to 40%. Amazon long ago outgrew the ability to purchase 3rd party software for their systems. They are one of the largest e-commerce retailers and must constantly be inventing and reinvesting in their technologies to maintain that position.

These reaffirms the long ago broken notion that e-commerce is not the low cost businesses that strategists were touting 10 years ago. Yes, Internet retailers have be slightly easier to start up than a new bricks and mortar chain. But behind the Web site resides many leading edge concepts and systems that made Amazon the success it is today.

Add to Amazon Wish List Button

Add to Amazon Wish List Button

Online product reviews are a great asset to the Amazon site. Amazon was the first to offer these and therefore had to invest the time and resources to develop the concept and software. Wish lists, advanced fulfillment systems, and service-oriented computer architecture were other firsts for the company. The Kindle ushered in the e-book industry. None of this was cheap. Being the first to market has advantages, but is not always the easiest or least expensive way to go.

Social media is traveling this same path. Right now, the strategists say it’s free, but as the expectations rise, so will the costs. The content development process, human resources, and the infrastructure and structural changes to the organization will end up following the same investment curve as e-commerce. There must be people, great service, and leading-edge technology behind a highly functional digital process.

Social media is the next digital advancement in business, services and technology. Yet it’s not going to be free and cheap. Those who try to do it without the proper investment will become the next failed sock puppet pet retailer who doesn’t make it through the next downturn.

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Social Media and Privacy: Good or Bad?

by Bradley Jobling on April 16, 2011

I have never been one for privacy. It’s genetic. Even though my family members have at times been more than 400 miles apart, any sort of secret has only been a secret for days, if even that. I’ve usually blabbed anything interesting about myself to others long before they could possibly find it out on their own.

1912 Illinois Telephone And Telegraph Ad

Advertisement for dial telephone service available to delegates to the 1912 Republican convention in Chicago. A major selling point of dial telephone service was that it was "secret", in that no operator was required to connect the call.

With Facebook and LinkedIn, I have been able to figure out who I’ve lost out to on certain jobs and relationships for events that have happened over 10 years ago. The good news is that I’ve learned that I am too hard on my self. Many of these rivals are well qualified or great people. But I could also hold my own against them. Yet, is being able to research all of this good or bad?

When companies start up Facebook pages they are always worried that previous customers will leave bad comments. Yet, given the non-anonymity of Facebook most people realize anything they say is very pubic and on record. People therefore think twice before they post.

Because of social media the world is become smaller and going small-town. Everyone around you knows your business. Yet, this doesn’t bother me because I’ve always felt that keeping a secret was a futile task and it’s better to live your life so you don’t feel like you have that much to hide.

So, I know who I’ve lost out to and realized they are similar to me and not these perfect people I’ve envisioned in my mind. I try to make sure what I do will withstand the light of day according to my beliefs.

So is all of this non-privacy good or bad?

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